McKinsey invites us to Meet the next-normal consumer in a recently-published research report describing changing consumer behavior responding to the COVID-19 lockdown and aftermath. The report gives us insights into the next-normal health consumer, which I’ll discuss in today’s post. Note the massive digital shift every person living in a country touched by the coronavirus… Read More »
Doctors are seeing a rise in people reporting severe mental health difficulties, a group of NHS leaders says. It follows a more than 30% drop in referrals to mental health services during the peak of the pandemic. But there are predictions that the recent rise will mean demand actually outstrips pre-coronavirus levels – perhaps by… Read More »
When Rose Wang called the customer service line at Zappos, all she wanted was a quick confirmation that a gift receipt was included with the hot pink Crocs she had ordered for her mother for Mother’s Day. But a few minutes into the call, Ms. Wang, 33, realized something felt different. After helping her with… Read More »
Doctors maintain their top status as U.S. patients’ most-trusted source of coronavirus information. However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP, the Academy of… Read More »